Mtrix Status — Incident History

July 2026

Increased event ingestion latency in the EU region

Resolved - Resolved after 4h 15m — buffered events reprocessed, no data lost.
Jul 17, 2026 · Minor impact

Purchase events from Shopify order webhooks delayed

Resolved - Resolved — on-site checkout tracking unaffected.
Jul 16, 2026 · Minor impact

SAML Single Sign-On (SSO) errors

Resolved - Resolved after 2h 6m.
Jul 16, 2026 · Major impact

Missing revenue data on the Analytics dashboard

Resolved - Resolved — affected figures backfilled.
Jul 16, 2026 · Minor impact

Errors accessing workspaces that require 2FA

Resolved - Resolved after 30m.
Jul 15, 2026 · Minor impact

Increased publish failure rates

Resolved - Resolved via rollback — failed publishes retryable.
Jul 10, 2026 · Minor impact

Erroneous experiment traffic allocation

Resolved - Resolved — historical results unaffected.
Jul 10, 2026 · Minor impact

Delays loading Session Replays

Resolved - Resolved — recording of new sessions unaffected.
Jul 9, 2026 · No impact

Delays processing A/B test results

Resolved - Resolved — results pipeline caught up.
Jul 8, 2026 · Minor impact

June 2026

Elevated error rates on the Analytics API

Resolved - Resolved after 38m.
Jun 24, 2026 · Minor impact

Delays in AI Assistant responses

Resolved - Resolved — upstream model provider degradation.
Jun 18, 2026 · Minor impact

Heatmap rendering timeouts for high-traffic pages

Resolved - Resolved — server-side aggregation optimized.
Jun 11, 2026 · Minor impact

Scheduled maintenance: ingestion pipeline upgrade

Resolved - Completed — no downtime.
Jun 3, 2026 · Maintenance

May 2026

Dashboard unavailable for a subset of workspaces

Resolved - Resolved after 51m.
May 27, 2026 · Major impact

Web Analytics undercounting sessions

Resolved - Resolved — cache rebuilt, figures corrected.
May 14, 2026 · Minor impact

Delayed email digests from the weekly report cron

Resolved - Resolved — digests re-sent.
May 6, 2026 · Minor impact

April 2026

Custom domain verification delays

Resolved - Resolved after 1h 12m.
Apr 22, 2026 · Minor impact

Slow load times in the Visual Website Builder

Resolved - Resolved — asset CDN cache warmed.
Apr 9, 2026 · No impact

March 2026

Experiment results pipeline backlog

Resolved - Resolved after 2h 3m.
Mar 19, 2026 · Minor impact

Scheduled maintenance: Session Replay storage migration

Resolved - Completed — no downtime.
Mar 8, 2026 · Maintenance

February 2026

No incidents reported for this month.

January 2026

Increased latency for Marketplace integration syncs

Resolved - Resolved after 44m.
Jan 15, 2026 · Minor impact

December 2025

No incidents reported for this month.

November 2025

Event ingestion degradation across multiple regions

Resolved - Resolved after 1h 34m — SDK buffering prevented data loss.
Nov 21, 2025 · Major impact

Firewall rule propagation delays

Resolved - Resolved after 27m.
Nov 4, 2025 · Minor impact

October 2025

No incidents reported for this month.

September 2025

Delays in publishing from the AI Builder

Resolved - Resolved after 33m.
Sep 12, 2025 · Minor impact

August 2025

No incidents reported for this month.