All Systems Operational

AI Assistant Operational
90 days ago
100.0 % uptime
Today
API Operational
90 days ago
99.97 % uptime
Today
Website Builder Operational
90 days ago
100.0 % uptime
Today
Page Compiler Operational
90 days ago
100.0 % uptime
Today
SDK Registry Operational
90 days ago
100.0 % uptime
Today
Publishing Operational
90 days ago
100.0 % uptime
Today
Publish Hooks Operational
90 days ago
100.0 % uptime
Today
Shopify Sync Operational
90 days ago
100.0 % uptime
Today
Integration Webhooks Operational
90 days ago
100.0 % uptime
Today
Ingestion Network Operational
90 days ago
99.99 % uptime
Today
ARN1 - Stockholm, Sweden Operational
90 days ago
100.0 % uptime
Today
BOM1 - Mumbai, India Operational
90 days ago
100.0 % uptime
Today
CDG1 - Paris, France, Europe Operational
90 days ago
100.0 % uptime
Today
CLE1 - Cleveland, East US Operational
90 days ago
100.0 % uptime
Today
CPT1 - Cape Town, South Africa Operational
90 days ago
100.0 % uptime
Today
DUB1 - Dublin, Ireland Operational
90 days ago
100.0 % uptime
Today
DXB1 - Dubai, UAE Operational
90 days ago
100.0 % uptime
Today
FRA1 - Frankfurt, Germany, Europe Operational
90 days ago
99.93 % uptime
Today
GRU1 - São Paulo, Brazil Operational
90 days ago
100.0 % uptime
Today
HKG1 - Hong Kong Operational
90 days ago
100.0 % uptime
Today
HND1 - Tokyo, Japan Operational
90 days ago
100.0 % uptime
Today
IAD1 - Washington DC, USA Operational
90 days ago
100.0 % uptime
Today
ICN1 - Seoul, South Korea Operational
90 days ago
100.0 % uptime
Today
KIX1 - Osaka, Japan Operational
90 days ago
100.0 % uptime
Today
LHR1 - London, UK Operational
90 days ago
100.0 % uptime
Today
PDX1 - Portland, West US Operational
90 days ago
100.0 % uptime
Today
SFO1 - San Francisco, CA, USA Operational
90 days ago
100.0 % uptime
Today
SIN1 - Singapore Operational
90 days ago
100.0 % uptime
Today
SYD1 - Sydney, Australia Operational
90 days ago
100.0 % uptime
Today
YUL1 - Montréal, Canada Operational
90 days ago
100.0 % uptime
Today
Community Operational
90 days ago
100.0 % uptime
Today
Automations Operational
90 days ago
100.0 % uptime
Today
Dashboard Operational
90 days ago
99.97 % uptime
Today
Dashboard App Operational
90 days ago
99.92 % uptime
Today
Help Center Operational
90 days ago
100.0 % uptime
Today
Support Chat Operational
90 days ago
100.0 % uptime
Today
Analytics Cache Operational
90 days ago
100.0 % uptime
Today
DNS Operational
90 days ago
100.0 % uptime
Today
Custom Domains Operational
90 days ago
99.98 % uptime
Today
Firewall Operational
90 days ago
100.0 % uptime
Today
Functions Operational
90 days ago
99.99 % uptime
Today
Image Optimization Operational
90 days ago
100.0 % uptime
Today
Analytics Operational
90 days ago
99.98 % uptime
Today
Log Drains Operational
90 days ago
100.0 % uptime
Today
Logs Operational
90 days ago
100.0 % uptime
Today
Performance Monitoring Operational
90 days ago
99.97 % uptime
Today
Speed Insights Operational
90 days ago
99.97 % uptime
Today
Web Analytics Operational
90 days ago
99.97 % uptime
Today
Marketplace Operational
90 days ago
100.0 % uptime
Today
Ingestion Queues Operational
90 days ago
100.0 % uptime
Today
Edge Caching Operational
90 days ago
100.0 % uptime
Today
Middleware Operational
90 days ago
99.99 % uptime
Today
SAML Single Sign-On Operational
90 days ago
99.97 % uptime
Today
Preview Sandbox Operational
90 days ago
100.0 % uptime
Today
Experimentation Operational
90 days ago
99.99 % uptime
Today
Experiment Engine Operational
90 days ago
99.99 % uptime
Today
Variant Delivery Operational
90 days ago
100.0 % uptime
Today
Storage Operational
90 days ago
100.0 % uptime
Today
Session Storage Operational
90 days ago
100.0 % uptime
Today
Config Store Operational
90 days ago
100.0 % uptime
Today
AI Builder Operational
90 days ago
100.0 % uptime
Today
Report Generation Operational
90 days ago
100.0 % uptime
Today
Builder Studio Operational
90 days ago
100.0 % uptime
Today
AI Workflows Operational
90 days ago
99.91 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents

Jul 20, 2026

No incidents reported today.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026
Increased event ingestion latency in the EU region
Resolved - This incident has been resolved. Events sent from the Mtrix SDK between Jul 17, 2026 09:40 and 13:55 UTC for a subset of EU-based projects were delayed in appearing in Analytics and Session Replay. All buffered events have now been processed — no data was lost.
Jul 17, 2026, 15:19 UTC (3 days ago)
Monitoring - We have deployed a fix and ingestion latency has returned to normal. Newly tracked events are appearing in the dashboard in real time. We are continuing to monitor while the backlog fully drains.
Jul 17, 2026, 14:27 UTC (3 days ago)
Identified - We have identified elevated processing lag in the EU ingestion pipeline and are scaling up consumers to clear the backlog.
Jul 17, 2026, 14:19 UTC (3 days ago)
Investigating - We are seeing delays between events being captured by the Mtrix SDK and appearing in Analytics for a subset of EU-based projects. Client-side event capture is unaffected and no data is being lost. We are investigating.
Jul 17, 2026, 14:12 UTC (3 days ago)
Purchase events from Shopify order webhooks delayed
Resolved - This incident has been resolved.
Jul 17, 2026, 00:42 UTC (3 days ago)
Monitoring - Purchase and revenue events sourced from Shopify order webhooks are recovering. Some stores may briefly see revenue figures catch up as the backlog drains. Native on-site checkout tracking was unaffected throughout.
Jul 17, 2026, 00:07 UTC (3 days ago)
Identified - We have identified a delay in processing Shopify order webhooks that back Purchase and revenue attribution. On-site event tracking and experiments are unaffected. We will share updates as they become available.
Jul 16, 2026, 23:39 UTC (3 days ago)
Investigating - We are investigating delayed Purchase events for stores connected through the Shopify integration. Web Analytics and Session Replay are reporting normally.
Jul 16, 2026, 23:09 UTC (3 days ago)
Jul 16, 2026
SAML Single Sign-On (SSO) errors
Resolved - This incident has been resolved.
Jul 16, 2026, 10:45 UTC (4 days ago)
Monitoring - The root cause of the SAML Single Sign-On (SSO) errors has been identified and a fix has been deployed. Error rates are decreasing and members should be able to sign in to their Mtrix workspaces through SSO again. We are continuing to monitor.
Jul 16, 2026, 10:23 UTC (4 days ago)
Investigating - We are investigating SAML Single Sign-On (SSO) errors that are preventing some members from signing in to their Mtrix workspaces or accessing SSO-protected workspaces via the dashboard. Members using email sign-in are unaffected.
Jul 16, 2026, 08:39 UTC (4 days ago)
Missing revenue data on the Analytics dashboard
Resolved - The missing revenue data has been backfilled. Affected projects can now see complete Purchase and revenue figures on the Analytics and Purchases pages.
Jul 16, 2026, 09:27 UTC (4 days ago)
Monitoring - We identified an issue where some projects saw incomplete revenue totals on the Analytics dashboard. The underlying issue has been resolved and we are backfilling the affected figures.
Jul 16, 2026, 06:07 UTC (4 days ago)
Jul 15, 2026
Errors accessing workspaces that require 2FA
Resolved - This incident has been resolved.
Jul 15, 2026, 23:34 UTC (5 days ago)
Monitoring - A fix has been deployed and services have recovered. We are continuing to monitor to ensure workspaces remain accessible.
Jul 15, 2026, 23:16 UTC (5 days ago)
Identified - We have identified an increase in erroneous two-factor authentication (2FA) challenges when accessing the dashboard and API for workspaces that enforce 2FA. We will share more information once we have it.
Jul 15, 2026, 23:04 UTC (5 days ago)
Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.

Jul 11, 2026

No incidents reported.

Jul 10, 2026
Increased publish failure rates
Resolved - This incident has been resolved.
Jul 10, 2026, 23:28 UTC (10 days ago)
Monitoring - We identified an issue where some pages published from the Visual Website Builder failed to compile beginning at 20:05 UTC.

A rollback is in progress to mitigate this issue. We will provide additional updates as they become available.

Failed publishes can be retried and should succeed.
Jul 10, 2026, 21:22 UTC (10 days ago)
Erroneous experiment traffic allocation
Resolved - We have restored correct traffic allocation for all affected experiments. We will continue to monitor.
Jul 10, 2026, 22:36 UTC (10 days ago)
Update - We are still rebalancing traffic for experiments that were briefly allocated incorrect variant weights.

No historical experiment results were affected.
Jul 10, 2026, 21:32 UTC (10 days ago)
Identified - We have identified and fixed the underlying issue. Affected running experiments are being rebalanced to their configured variant weights.
Jul 10, 2026, 19:53 UTC (10 days ago)
Investigating - We have identified an issue where a subset of running A/B tests may have temporarily served variants at incorrect traffic weights. Recorded experiment result data is unaffected. We are currently investigating and will provide additional updates as they become available.
Jul 10, 2026, 19:15 UTC (10 days ago)
Jul 9, 2026
Delays loading Session Replays
Resolved - The issue affecting Session Replay has been resolved. Between Jul 8 19:05 UTC and Jul 9 13:16 UTC, some replays may have loaded slowly or shown a loading spinner while opening.

Recording of new sessions was unaffected.
Jul 9, 2026, 13:16 UTC (11 days ago)
Jul 8, 2026
Delays processing A/B test results
Resolved - This incident has been resolved.
Jul 8, 2026, 19:13 UTC (12 days ago)
Update - The delay in the experiment results pipeline has been resolved and metrics are up to date.

We are continuing our internal root cause analysis.
Jul 8, 2026, 19:13 UTC (12 days ago)
Monitoring - Experiment result computation has caught up and dashboards are showing current numbers. We are monitoring to ensure the pipeline remains stable.
Jul 8, 2026, 18:40 UTC (12 days ago)
Investigating - We have identified a delay in computing experiment results, which is causing A/B test dashboards to show stale conversion and revenue metrics. Event collection and variant serving are unaffected. We are currently investigating.
Jul 8, 2026, 18:05 UTC (12 days ago)
Jul 7, 2026

No incidents reported.

Jul 6, 2026

No incidents reported.

← Incident History Mtrix Status